There is nothing worse than having a dining experience ruined by an obnoxious waiter. Even though certain behaviors are obviously inappropriate, some waiters in restaurants still do the most annoying things. Here are some dos and don'ts for waiters that will make eating out a better experience for everyone.
First of all, don't hover about the guests when they are eating. Check in once shortly after the food is delivered to make sure there are no problems with the order or that they don't need any extra condiments. Keep your eye on everyone without bothering them in case they try to flag you down at any time.
If patrons are having a tough time deciding what to order, don't hassle them or pressure them. Ask if they need some more time and then let them be. Wait a few minutes before coming back. Never sigh or act irritated if they don't order right away. A few extra minutes for them to select the right thing is not going to hurt anyone.
Whenever a restaurant customer has a complaint, no matter what, tell them you are sorry for the inconvenience. Do this even if you did nothing wrong. Don't argue with them or make excuses. Just tell them you will get the problem solved and then go do so. If you personally can't fix things, get somebody who can.
Another important topic concerning waiters is removing plates. It is downright shocking how many waiters magically appear the moment a patron's fork touches the last piece of food. Before they even have a chance to chew that final bite, the dishes are scooped up and whisked away. This can make the customer feel as though you have been counting down the seconds until they finished so that they can leave. Not good.
One more note on clearing away the dishes. Under no circumstances should you remove one person's plate if another person at the table is still eating. It is stunning how many waiters do this. For one thing, it can make the person still eating feel uncomfortable and that he or she should stop. It is like you are setting the pace for their meal. That is not your job.
Additionally you should never chomp on gum or play with your hair while talking to customers. Don't shout or argue with other employees when diners can hear you. Don't light up a cigarette where they can see you. No whining about how tired you are how you can't wait to go home. Do not yawn or act bored or otherwise give off the impression that serving them is a nuisance for you. And by all means don't count your tips in view of people eating. Nor should you hint at getting tips.
Just be pleasant. Always make sure your uniform is clean and pressed and that your hair is combed and neat. Make sure each customer gets at least one smile and speak to them politely. Be sure to thank them before they leave and tell them you were happy to serve them. Even if you weren't. - 30536
First of all, don't hover about the guests when they are eating. Check in once shortly after the food is delivered to make sure there are no problems with the order or that they don't need any extra condiments. Keep your eye on everyone without bothering them in case they try to flag you down at any time.
If patrons are having a tough time deciding what to order, don't hassle them or pressure them. Ask if they need some more time and then let them be. Wait a few minutes before coming back. Never sigh or act irritated if they don't order right away. A few extra minutes for them to select the right thing is not going to hurt anyone.
Whenever a restaurant customer has a complaint, no matter what, tell them you are sorry for the inconvenience. Do this even if you did nothing wrong. Don't argue with them or make excuses. Just tell them you will get the problem solved and then go do so. If you personally can't fix things, get somebody who can.
Another important topic concerning waiters is removing plates. It is downright shocking how many waiters magically appear the moment a patron's fork touches the last piece of food. Before they even have a chance to chew that final bite, the dishes are scooped up and whisked away. This can make the customer feel as though you have been counting down the seconds until they finished so that they can leave. Not good.
One more note on clearing away the dishes. Under no circumstances should you remove one person's plate if another person at the table is still eating. It is stunning how many waiters do this. For one thing, it can make the person still eating feel uncomfortable and that he or she should stop. It is like you are setting the pace for their meal. That is not your job.
Additionally you should never chomp on gum or play with your hair while talking to customers. Don't shout or argue with other employees when diners can hear you. Don't light up a cigarette where they can see you. No whining about how tired you are how you can't wait to go home. Do not yawn or act bored or otherwise give off the impression that serving them is a nuisance for you. And by all means don't count your tips in view of people eating. Nor should you hint at getting tips.
Just be pleasant. Always make sure your uniform is clean and pressed and that your hair is combed and neat. Make sure each customer gets at least one smile and speak to them politely. Be sure to thank them before they leave and tell them you were happy to serve them. Even if you weren't. - 30536
About the Author:
In the city known for its popular vacation destinations for Vancouver travel, have an enjoyable dining experience at the many accessible restaurants. Also, when purchasing Vancouver real estate, you may want to consider an area with lots of options for delicious foods.
